TERMS AND CONDITIONS

EFFECTIVE DATE - JULY 22, 2026

These Terms and Conditions apply when you register for, book or participate in an experience arranged by Noland Citizen. Please read them together with the relevant experience page, registration form, Experience & Booking Guide, confirmed itinerary and any supplier-specific conditions shared with you.

By paying a booking deposit or otherwise confirming a booking, you acknowledge that you have read and accepted the applicable terms.

1. Registration and Booking Confirmation

Submitting a registration or inquiry form expresses interest in an experience. It does not create a confirmed booking, reserve availability or require payment.

After registration, Noland Citizen may contact you to confirm availability, provide further details and explain the booking process.

A booking is confirmed only when:

• Availability has been confirmed in writing

• The required non-refundable booking deposit has been received

• Any required traveler information has been submitted

• Noland Citizen or the appointed travel partner has issued written booking confirmation

We reserve the right to decline a registration before a booking is confirmed.

2. Experience Information and Pricing

The experience page or booking communication will state the applicable itinerary, duration, price, inclusions, exclusions, minimum or maximum group size and relevant booking deadlines.

Prices may vary according to travel dates, room choice, occupancy, hotel collection, availability, exchange rates or confirmed arrangements.

Unless expressly stated otherwise, prices do not include international flights, visas, travel insurance, personal expenses or services not listed in the confirmed itinerary.

An obvious pricing or description error does not require Noland Citizen to honor incorrect information. If a material error is identified before confirmation, you will be given the corrected information and may decide whether to proceed.

3. Booking Deposit and Payments

A 10% non-refundable booking deposit is required to confirm attendance unless different terms are clearly stated for a particular experience.

The deposit forms part of the total experience price. It is not an additional charge.

Remaining balances, payment deadlines and accepted payment methods will be stated in the Experience & Booking Guide, booking confirmation or invoice.

Failure to pay an amount by its stated deadline may result in cancellation of the booking. Any cancellation will be communicated in writing.

Payments may be collected directly by Zaan Travel or another appointed travel partner. Where this applies, quotations, payment processing, receipts and payment-card information are handled by that provider under its own terms and privacy practices.

4. Cancellations by the Guest

A cancellation must be submitted in writing to info@nolandcitizen.com and, where payment was handled by a travel partner, to the relevant partner.

The cancellation date is the date on which the written notice is received.

The 10% booking deposit is non-refundable. Any refund of additional amounts will depend on:

• The cancellation schedule provided for the experience

• Amounts already committed or paid to suppliers

• Supplier cancellation conditions

• Non-refundable reservations or services

• Applicable law

Experience-specific cancellation terms will be shared before or at booking and form part of the booking agreement.

Not attending, arriving late or leaving an experience early does not automatically create a right to a refund.

5. Changes or Cancellations by Noland Citizen

Travel arrangements may require reasonable changes because of availability, weather, safety, local conditions, transport schedules, supplier decisions or circumstances beyond our control.

Where a material change occurs before departure, Noland Citizen will communicate the available options as soon as reasonably possible. Depending on the circumstances and applicable supplier terms, these may include accepting the revised arrangements, transferring to an available alternative or receiving an applicable refund.

Noland Citizen may cancel a scheduled group experience if the stated minimum number of confirmed guests is not reached. Guests will be informed in accordance with the timeline stated for that experience.

Noland Citizen is not responsible for consequential costs arranged independently by a guest, including international flights, visas, accommodation or other personal travel arrangements. Guests should avoid purchasing non-changeable arrangements until the experience is confirmed and should maintain suitable travel insurance.

6. Itinerary and Supplier Changes

Published itineraries describe the intended experience but may be adjusted where reasonably necessary.

Hotels, guides, transportation, activities or timings may be replaced with suitable alternatives because of availability, operational requirements, closures, safety concerns or local conditions.

Minor changes that do not materially alter the overall experience do not create an automatic right to cancel or receive a refund.

Any request made by a guest to change dates, accommodation, occupancy, services or traveler details is subject to availability. Additional costs and supplier amendment fees may apply.

7. Travel Documents and Entry Requirements

Each guest is responsible for ensuring that they hold the passports, visas, permits, vaccinations and other documents required for the journey.

Where required for the experience, a passport must remain valid for at least six months after the relevant departure or travel date.

Visa and entry information provided by Noland Citizen is general guidance and may change without notice. Final requirements must be confirmed with the relevant embassy, consulate or government authority.

Noland Citizen is not responsible when a guest is refused entry, boarding or participation because of missing, invalid or incomplete documentation.

8. Health, Accessibility and Personal Requirements

Guests must disclose relevant dietary requirements, allergies, accessibility needs, medical considerations or other circumstances that may affect their safe participation.

Noland Citizen will make reasonable efforts to communicate these requirements to relevant suppliers but cannot guarantee that every request can be accommodated.

Guests are responsible for assessing whether an experience is suitable for their health, mobility and personal circumstances and for obtaining professional medical advice where appropriate.

Noland Citizen may request additional information when reasonably necessary to assess safety or make arrangements.

9. Travel Insurance

Comprehensive travel insurance is strongly recommended and may be required for some experiences.

Insurance should be suitable for the destination and planned activities and should, where appropriate, cover medical treatment, emergency evacuation, cancellation, interruption, baggage loss and travel delays.

Each guest is responsible for understanding the terms, exclusions and coverage limits of their own policy.

10. Guest Conduct and Local Respect

Guests are expected to:

• Follow reasonable safety and operational instructions

• Respect local communities, customs, laws and environments

• Treat other guests, hosts, guides, suppliers and residents respectfully

• Avoid behavior that is unsafe, unlawful, discriminatory, abusive or disruptive

• Follow the principles described in Our Ethical Travel Book

Noland Citizen may remove a guest from an experience where their conduct creates a safety risk, seriously disrupts the group or harms other people, communities, animals, property or the environment.

A guest removed for such conduct is responsible for their resulting costs and is not automatically entitled to a refund.

11. Independent Suppliers

Noland Citizen works with independent hotels, operators, guides, hosts, transportation providers, airlines, travel agencies and other suppliers.

These suppliers may apply their own booking, amendment, cancellation, safety and operating conditions. Relevant supplier conditions may form part of your booking when communicated to you.

Noland Citizen will exercise reasonable care when selecting and coordinating suppliers. However, services delivered by independent suppliers remain subject to their operational control and to local laws and conditions.

12. Events Beyond Reasonable Control

Noland Citizen is not responsible for a failure or delay caused by circumstances beyond reasonable control. These may include severe weather, natural disasters, epidemics, government restrictions, political events, civil unrest, border closures, transport disruption, strikes, supplier failure or safety emergencies.

When such an event affects an experience, Noland Citizen will make reasonable efforts to communicate changes and identify available alternatives. Refunds or credits will depend on recoverable supplier payments, applicable booking conditions and applicable law.

13. Responsibility and Liability

Noland Citizen is responsible for arranging the services described in the confirmed booking with reasonable care.

Guests remain responsible for their personal decisions, belongings and conduct and for following safety instructions and local laws.

To the extent permitted by law, Noland Citizen is not responsible for losses caused by:

• A guest’s actions, omissions or failure to follow instructions

• Inaccurate or incomplete information supplied by a guest

• Independent arrangements not included in the confirmed booking

• Events beyond reasonable control

• Acts or omissions of unrelated third parties

Nothing in these Terms excludes or limits a right or liability that cannot lawfully be excluded or limited.

14. Photographs and Experience Content

Guests must ask permission before photographing people, homes, ceremonies or private moments.

Noland Citizen will not use an identifiable guest’s image for promotional purposes without appropriate permission. Any separate photography or media consent will be requested clearly.

Website text, branding, itineraries, designs and original materials belonging to Noland Citizen may not be copied or used commercially without written permission.

15. Website and External Links

We aim to keep website information accurate and current, but availability, entry requirements, schedules and supplier details may change.

The website may contain links to external registration tools, Google Drive albums, social platforms, travel partners or other third-party services. Those services operate under their own terms and privacy practices.

16. Privacy

Personal information is handled in accordance with the Noland Citizen Privacy Policy.

Information reasonably required to arrange an experience may be shared with relevant travel partners and suppliers. Payment-card details are not currently collected or processed directly through the Noland Citizen website.

17. Concerns and Complaints

If a concern arises during an experience, please raise it promptly with the Noland Citizen representative or relevant supplier so there is a reasonable opportunity to address it.

Formal concerns should be submitted to info@nolandcitizen.com with the booking name, experience and relevant details.

18. Applicable Law

These Terms are governed by the applicable laws of the Arab Republic of Egypt, without limiting any mandatory consumer rights that apply to the guest.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

19. Changes to These Terms

These Terms may be updated when Noland Citizen’s services, booking processes or legal obligations change.

The version that applies to a confirmed booking will be the version provided or available when that booking was confirmed, together with any experience-specific conditions accepted by the guest.

20. Contact Us

For booking questions or questions about these Terms, contact:

Noland Citizen

Email: info@nolandcitizen.com

Website: nolandcitizen.com